Topic Categories: Complaints
In order to undertake effective complaints analysis, effective and meaningful records are required. …
Topic Categories: Complaints
Resolving a person’s grievance is not the last step in effective complaint handling. The person’ …
Topic Categories: Complaints
The complainant must be regularly updated as to the progress of the investigation. All correspondenc …
Topic Categories: Complaints
The purpose of the investigation is to resolve the complaint by reaching a fair and independent view …
Topic Categories: Complaints
Complaints that are straightforward can often be resolved on first contact. If this is not the cas …
Topic Categories: Complaints
In order to determine the correct course of action and priority required, all complaints received sh …
Topic Categories: Complaints
Where a complaint is received, the complainant must be provided with a written acknowledgement of re …
Topic Categories: Complaints
It is important to understand the definition of a complaint, as not all complaints will be noted as …