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What does TCF stand for?
How many principles of TCF are there?
Which principle of TCF is about our corporate attitude?
When speaking to a customer, what must we be?
What is TCF about?
Which principle of TCF is about providing clear and concise instructions?
Which principle of TCF is about targeting a suitable audience?
Which principle of TCF is about offering a product that works how it is advised?
Treating Customers Fairly (TCF) is the practical realisation of one of the FSCA’s core principles: “A Firm must pay due regard to the interests of its customers and treat them fairly.”.
Complete the sentence by dragging the missing word.
a) The FSCA has defined ____ consumer outcomes expected from a firm in the course of Treating Customers Fairly (TCF). These will be used as the FSCA monitors TCF against the life cycle of each product.
Consumers are provided with clear information and are kept appropriately …… before, during, and after the point of sale
It is only through establishing the right……. that businesses can convert their good intentions into actual fair outcomes for consumers and ensure that delivery of these is sustainable
TCF outcomes are aimed at ………. market conduct risks and protecting consumers.
Consumers do not face unreasonable post-sale barriers imposed by firms to change products, switch providers, submit a claim or make a complaint. Which consumer outcome is this?
TCF is about a culture – doing business in a way that will help ensure customers get fair treatment.
TCF is about doing business in a way that will help ensure customers spend more money with us.
As part of TCF you need to be able to demonstrate that:
Select the outcome pertaining to the statement below;
“Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture”?
What are the benefits of embedding the TCF principle in the business? (More than one answer can be correct)
Choose the correct statement.
Who is ultimately responsible for the achievement of the TCF outcomes? Select all that apply?
The FSCA’s current enforcement powers include the following:
Which Outcome would be contravened by the following?
“Targeting customers with life insurance products that are unsuitable for them.”
Who is responsible to assess compliance with TCF for a company? Choose all that apply.
Match the Outcome to the breach in the following examples
- Outcome 6
- Outcome 3
- Outcome 3
- Outcome 4
It's been over 4 weeks now and my home contents claim is still not finalised.
I requested an explanation about the Sasria amount on my policy and the consultant could not answer my questions, instead, she wanted to end the call.
I inherited a living annuity from my late father. I was told by an investment broker that I would pay no tax up to a certain amount on transfer into my name. I ended up paying tax.
When the policy was taken out over the phone the consultant misinformed me about the product and the benefits.
What is the concept of the Didcott principle?