Object-Oriented JavaScript With ES6 Quiz
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Question 1 of 23
1. Question
What does TCF stand for?
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Question 2 of 23
2. Question
How many principles of TCF are there?
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Question 3 of 23
3. Question
Which principle of TCF is about our corporate attitude?
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Question 4 of 23
4. Question
When speaking to a customer, what must we be?
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Question 5 of 23
5. Question
What is TCF about?
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Question 6 of 23
6. Question
Which principle of TCF is about providing clear and concise instructions?
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Question 7 of 23
7. Question
Which principle of TCF is about targeting a suitable audience?
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Question 8 of 23
8. Question
Which principle of TCF is about offering a product that works how it is advised?
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Question 9 of 23
9. Question
Treating Customers Fairly (TCF) is the practical realisation of one of the FSCA’s core principles: “A Firm must pay due regard to the interests of its customers and treat them fairly.”.
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Question 10 of 23
10. Question
Complete the sentence by dragging the missing word.
Sort elements
- Six
- Informed
- Culture
- reducing
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a) The FSCA has defined ____ consumer outcomes expected from a firm in the course of Treating Customers Fairly (TCF). These will be used as the FSCA monitors TCF against the life cycle of each product.
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Consumers are provided with clear information and are kept appropriately …… before, during, and after the point of sale
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It is only through establishing the right……. that businesses can convert their good intentions into actual fair outcomes for consumers and ensure that delivery of these is sustainable
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TCF outcomes are aimed at ………. market conduct risks and protecting consumers.
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Question 11 of 23
11. Question
Consumers do not face unreasonable post-sale barriers imposed by firms to change products, switch providers, submit a claim or make a complaint. Which consumer outcome is this?
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Question 12 of 23
12. Question
TCF is about a culture – doing business in a way that will help ensure customers get fair treatment.
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Question 13 of 23
13. Question
TCF is about doing business in a way that will help ensure customers spend more money with us.
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Question 14 of 23
14. Question
As part of TCF you need to be able to demonstrate that:
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Question 15 of 23
15. Question
Select the outcome pertaining to the statement below;
“Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture”?
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Question 16 of 23
16. Question
What are the benefits of embedding the TCF principle in the business? (More than one answer can be correct)
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Question 17 of 23
17. Question
Choose the correct statement.
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Question 18 of 23
18. Question
Who is ultimately responsible for the achievement of the TCF outcomes? Select all that apply?
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Question 19 of 23
19. Question
The FSCA’s current enforcement powers include the following:
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Question 20 of 23
20. Question
Which Outcome would be contravened by the following?
“Targeting customers with life insurance products that are unsuitable for them.”
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Question 21 of 23
21. Question
Who is responsible to assess compliance with TCF for a company? Choose all that apply.
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Question 22 of 23
22. Question
Match the Outcome to the breach in the following examples
Sort elements
- Outcome 6
- Outcome 3
- Outcome 4
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It's been over 4 weeks now and my home contents claim is still not finalised.
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I inherited a living annuity from my late father. I was told by an investment broker that I would pay no tax up to a certain amount on transfer into my name. I ended up paying tax.
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When the policy was taken out over the phone the consultant misinformed me about the product and the benefits.
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Question 23 of 23
23. Question
What is the concept of the Didcott principle?