ASSESSMENT – ACKNOWLEDGEMENT
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Question 1 of 4
1. Question
True or False
An acknowledgement letter must include the following;
An explanation of the internal complaint handling process; the name, job title, and full contact information of the staff member handling the complaint; Time-frames, as to how long it is likely to take to resolve the complaint and when the complainant will next be contacted.
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Question 2 of 4
2. Question
What are the factors which could negatively affect response times on a complaint; (Select all that apply)
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Question 3 of 4
3. Question
Why is it important to provide written acknowledgement to complainants? (Select all that apply)
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Question 4 of 4
4. Question
Choose which of the following terms explain the meaning of “desired outcomes” (Select all that apply)
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