ASSESSMENT – ACKNOWLEDGEMENT

True or False

An acknowledgement letter must include the following;

An explanation of the internal complaint handling process; the name, job title, and full contact information of the staff member handling the complaint; Time-frames, as to how long it is likely to take to resolve the complaint and when the complainant will next be contacted.

What are the factors which could negatively affect response times on a complaint; (Select all that apply)

Why is it important to provide written acknowledgement to complainants? (Select all that apply)

Choose which of the following terms explain the meaning of “desired outcomes” (Select all that apply)