STEP 5 RESPONSE AND REVIEW

LEARNING OUTCOME
On completion of this topic, the learner should be able to:
- Describe what should be included in a response
to a complainant - Explain what should be included in a response
where an investigation is not followed through - List potential remedies to a complaint
- Explain the actions to be taken where a
complaint is upheld - Describe what an internal review should entail
- Explain the options available to a complainant
should a complaint be rejected