STEP 5 RESPONSE AND REVIEW

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LEARNING OUTCOME

On completion of this topic, the learner should be able to:

  1. Describe what should be included in a response
    to a complainant
  2. Explain what should be included in a response
    where an investigation is not followed through
  3. List potential remedies to a complaint
  4. Explain the actions to be taken where a
    complaint is upheld
  5. Describe what an internal review should entail
  6. Explain the options available to a complainant
    should a complaint be rejected