Complaints Management Framework is an online intermediate-level training course, offering a comprehensive introduction and understanding to a Complaints Management Framework.  The course will provide information and an understanding of what happens during service failure and recovery to better equip you to deal with customer complaints, which will result in customer retention and protecting the reputation of the firm when things go wrong.

There is no time limit for completing the course, the course can be studied in your own time at your own pace.

CPD Hours: 3.5